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Shippii Delivery guy

Then forward your order confirmation from the store to order@shippii.com and receive your checkout link per email

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FAQ

How can we help you?

Shipping information

Before contacting our support to ask where your shipment is, we kindly ask you to check the tracking link we have sent out to you when your shipment was ready to be collected by the carrier. It can take a few days before the tracking link is updated.

Due to Covid-19 delays may occur. Any delays within the transport depends on the carrier chosen and is under their responsibility. However, Shippii will help to track your shipments and help with a claim and refund if necessary.

Expected delivery time for each country:
Finland: 9 working days
Denmark: 2-5 working days
Sweden: 2-5 working days


Note that the delivery time can be extended in case of unforeseen delays. For Finnish orders, the delivery time can be extended with up to 10 days and for Danish and Swedish orders up to 5 working days.   If there are no updates on your tracking link and it has been significantly delayed in relation to the estimated delivery time, please contact our customer support.   If your order contains several packages, they may not be delivered at the same time.

The carriers we work with will either contact you via SMS, email or by phone to let you know when your shipment will be delivered. 

Refund

Shippii can help you out with a refund of the freight only, as this is the service you purchased with us. A refund of lost or damaged products will be handled by the store.
Shippii will calculate the refund based on the kilos you did not receive, to see if there will be a change in the transport price.
In case of claim for a lost or damaged product: Please fill in requested information in our claim form and we will determine if a refund is valid in your case. If the claim is accepted, we will issue a refund and the amount will be back on your account within 2-5 working days.

In case your shipment has not yet been registered by the carrier: We will first ask you to wait 5-10 working days depending on the destination country. Longer delays may occur and most often the shipments do turn up eventually. We will not be able to issue a refund unless a certain time has passed since the estimated time of delivery. The refund for orders to Denmark or Sweden, can be refunded after being delayed for 5 working days. For orders to Finland a refund can be made after being delayed for 10 days.  Shippii will not be able to refund in case you want to cancel your transport, after it has been shipped. This is because Shippii is providing a service which is then considered used. 

Can I cancel my order?

In case you want to cancel but the shipment has already left the warehouse, we will not be able to cancel the transport. You can however refuse the delivery in case you have ordered a delivery to your home. The carrier will then return the products back to the shop. If you have paid for a delivery to a parcel shop, the shipment will be returned if not collected within 14 days.
Note that you have the responsibility to reach out to the store for a refund of the products in these cases. In case you cancel your transport before your order is shipped, we kindly ask you to cancel the order first with the shop. We will then release the amount we have reserved back to your account. The amount should be available at once.

If the shipment has been returned, can I get refunded? 

If the shipment has been returned by the carrier due to a damage or similar, we will be able to refund you the freight. We kindly ask you to fill in our claim form on our website in order for us to handle your matter.
We will not be able to refund your freight in case the shipment has been returned because you did not collect the package in time.

If the package has returned, can Shippii send it again?

No. To get your shipment sent again, you need to place a new order and select shipping once again.

Change delivery information or delivery type 

When an order has been paid for, we cannot change the delivery method. In order to change the delivery method, the order needs to be cancelled both at the store and Shippii and then a new order need to be placed by you. Change of phone number or correction to your address can be done before the order has been shipped.  You can do this by writing to and remember to add your order number.

Damage or lost shipments

In case you have received damaged products or if a carrier has reported a loss, follow the guidelines for creating a claim.

Damage: In case of visible damages when the delivery takes place or when you pick the package up from a service point, this needs to be reported to us at once. If you have a home delivery, you should refuse the delivery if you notice any major damage to the packaging itself. 
If you accept the delivery and then notice a damage inside the package/pallet, please take pictures of the following: The outer package, the inside of the package where it is clear to see how the products were packed, and a picture of each damaged product. We also need you to send us the package ID, which can be found on the label under the barcode. You need to report the damage to us within 4 days, or your claim will be rejected.

Lost: For Finnish orders, if the shipment is delayed more than 10 days, or confirmed lost by the carrier, and you no longer wish to receive your order, you have the right to cancel and get a refund. In this case, please contact our support.
For Danish and Swedish orders, if the shipment is delayed more than 5 working days, or confirmed lost by the carrier, and you no longer wish to receive your order, you have the right to cancel and get a refund. In this case, please contact our support.
If your package has been confirmed lost, please fill in the claim form as soon as possible.
You will receive a confirmation on your claim and refund within 5 working days.
Note: We at Shippii are only responsible for the refunding of the freight and all matters regarding the products needs to be directed to the store. 

How do I make a claim?

We accept the claim via following link click here , where you are prompted to fill in specific information. You will receive a confirmation on your claim and refund within 5 working days.

Where do we ship to?

We offer various delivery options to Denmark, Finland, Norway, Sweden, Germany, and Switzerland.
Remember to always check for deliveries to your postal code. Prices and delivery options can vary from different areas and regions.

Note that it is the customers responsibility to enter the correct address when placing an order. A refund can't be issued if you have placed an order to the wrong country and address.

Payments

We provide you with the following options: Payment by Paypal, Visa and MasterCard. Shippii GmbH uses Quickpay as payment service.

Shipping prices

The prices for delivery must be checked at our calculator. The prices vary are based on the weight of your order, the chosen carrier and your postal code. The prices may change day to day as they are based on the rates we get from our carriers.