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Shippii Delivery guy

Then forward your order confirmation from the store to order@shippii.com and receive your checkout link per email

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FAQ

How can we help you?

Shipping information

Before contacting our support to track your shipment, we kindly ask you to check the tracking link we have sent out to you when your shipment was ready to be collected by the carrier.

The tracking status of the shipment may remain unchanged for an extended period of time. The carriers we work with do not use GPS tracking, which means that it can take a few days to see new tracking events from when the shipment is sent away from one location until it arrives at the next location. This is why it may take several days before you see any updates on your tracking link from when the chosen carrier has collected your order at the shops warehouse.

Any delays within the transport depends on the carrier chosen and is under their responsibility. However, Shippii will help to track your shipments and help with a claim and refund if necessary.

Estimated delivery time for each country:
Finland: 7-10 working days
Denmark: 4-7 working days
Sweden: 4-7 working days


Note that delivery times may be extended due to factors such as weather, busy periods or customs etc.

Under normal circumstances, the delivery time for Finnish orders can be extended with up to 10 days and for Danish and Swedish orders up to 5 working days. However the delivery time could be extended further. If there are no updates on your tracking link and it has been significantly delayed in relation to the estimated delivery time, please contact our customer support for more information and support.

When the order is ready to be delivered, carriers we work with will either contact you via SMS, email or by phone to let you know when your shipment will be delivered.

Security access

In case a door code is needed for the driver to enter your building, you must add it in your Shippii checkout in the designated field. If you leave the field empty and driver can't delivery your shipment, Shippii will not be able to refund you for the freight.

Refund

In case you were not able to receive your goods due to damaged products or in case your products got lost within the transportation, Shippii will help you out with a refund. In order to do that we need you to forward us your invoice from the store and inform us which products you never received.

Shippii will calculate the refund for freight based on the kilos you did not receive, to see if there will be a change in the transport price.

In case of claim for a lost or damaged product, it is mandatory to fill in requested information in our claim form on our website. If you have provided all necessary documentation and the claim is accepted, we will issue a refund. The amount will be back on your account within 2-5 working days depending on your bank.

We either make the refund back to the original payment method you used or make a transfer to your bank account via Wise.

If there are no updates on your tracking link and it has been significantly delayed in relation to the estimated delivery time, please contact our customer service for more information and support. We also advice you to read about our delivery times here in our FAQ’s.

Shippii will not be able to refund in case you want to cancel your transport, after it has been shipped. This is because Shippii is providing a service which is then considered used.

Can I cancel my order?

In case you want to cancel but the shipment has already left the warehouse, we will not be able to cancel the transport.

As Shippii is only in charge of the transport, returning back the products to the shop has to be arranged with them and is not done on Shippii’s expense.

In case you cancel your transport before your order is shipped, we kindly ask you to cancel the order first with the shop. We will then release the amount we have reserved back to your account. The amount should be available at once.

If the shipment has been returned, can I get refunded?

If the shipment has been returned by the carrier due to a damage or similar, we will be able to refund you the freight. We kindly ask you to fill in our claim form on our website in order for us to handle your matter.
We will not be able to refund your freight in case the shipment has been returned for the reason that you did not collect the package in time, did not provide security access and similar.

If the package has returned, can Shippii send it again?

Please contact our support in this case, so that we can look at your case to see if the shipment can be resent. Depending on the reason it has been returned, the fee of the re-delivery will be paid by Shippii or customer.

Change delivery information or delivery type

When an order has been paid for, we cannot change the delivery method. In order to change the delivery method, the order needs to be cancelled both at the store and Shippii and then a new order need to be placed by you.This cannot be done in case the order has been shipped already. Changes of phone number or correction to your address can be done before the order has been shipped. You can do this by writing to and remember to add your order number.

Damage or lost shipments

In case you have received damaged products or if a carrier has reported a loss, follow the guidelines for creating a claim.

Damage: Visible damages when the delivery takes place or when you pick the package up from a service point. These cases need to be reported to us at once.
If you notice a damage after delivery, please take pictures of the following: The outer package, the inside of the package where we it is clear to see how the products were packed, and a picture of each damaged product. We also need you to send us the package ID, which can be found on the label under the barcode. You need to report the damage to us within 4 days, or your claim may be rejected. We accept the claim via the online formular, which can be found on our website. We do everything we can to send you a confirmation on your claim and refund you within 5 business days.

Lost: If your package has been confirmed lost, please fill in the claim form as soon as possible.
We do everything we can to send you a confirmation on your claim and refund you within 5 business days.

Note!

During transport there could be extreme weather condition which may affect your products. However Shippii can't be held responsible for this as it is the stores responsibility to pack the products which protectst from rain, cold and heat.

In case products got a damage to the packaging but the product itself is intact- Shippii will not approve a refund.

In case you report a damage to your products but do not provide proper evidence where Shippii can clearly see the damage, we will still make a claim thowards the carrier but the refund will only be made if the carrier approves the claim. The waiting times differs depending on the carrier and it can take up to 3 months or more.

How do I make a claim?

We only accept the claim via following link click here , where you are prompted to fill in specific information. Our claims department will review your claim and get back to you as soon as possible.

Note! If the claim is not reported by you within 4 days, the claim may be rejected. This is because the carrier we work with has time frames which we need to follow.

Where do we ship to?

We offer various delivery options to Denmark, Finland, Norway, Sweden, Germany, and Switzerland.
Remember to always check for deliveries to your postal code. Prices and delivery options can vary from different areas and regions.

Note that it is the customers responsibility to enter the correct address when placing an order. A refund can't be issued if you have placed an order to the wrong country and address.

Payments

We provide you with the following options: Payment by Paypal, Visa and MasterCard. Shippii GmbH uses Quickpay as payment service.

Shipping prices

The prices for delivery must be checked at our calculator. The prices vary are based on the weight of your order, the chosen carrier and your postal code. The prices may change day to day as they are based on the rates we get from our carriers.