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Then forward your order confirmation from the store to order@shippii.com and receive your checkout link per email
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All prices on shippii.com are shown in local currency. We reserve the rights to make price changes and accept no liability for any printing errors.
By paying the freight, you accept the price which has been presented to you in the checkout. This means that Shippii is not obliged to refund you in case you change your mind.
We provide you with the following options: Payment by Paypal, Visa and MasterCard. Shippii GmbH uses Quickpay as payment service. Quickpay operates on the highest level of security and is certified by the PCI Security Standard Council. Shippii GmbH uses the security protocol SSL, which stands for Secure Socket Layer. All card information and private information is encrypted and cannot be seen my anyone in Shippii GmbH or Quickpay.
The tracking status of the shipment may remain unchanged for an extended period of time. The carriers we work with do not use GPS tracking, which means that it can take a few days to see new tracking events from when the shipment is sent away from one location until it arrives at the next location. This is why it may take several days before you see any updates on your tracking link from when the chosen carrier has collected your order at the shops warehouse. Any delays within the transport depends on the carrier chosen and is under their responsibility. However, Shippii will help to track your shipments and help with a claim and refund if necessary.
Estimated delivery time for each country:
Note that delivery times may be extended due to factors such as weather, busy periods or customs etc. Under normal circumstances, the delivery time for Finnish orders can be extended with up to 10 days and for Danish and Swedish orders up to 5 working days. However, the delivery time could be extended further. If there are no updates on your tracking link and it has been significantly delayed in relation to the estimated delivery time, please contact our customer support for more information and support.
OBS! In order for us to investigate your matter for a missing shipment, you must report to us that you have not received your shipment before 30 days since your order has left the warehouse. We also advise you to read about our delivery times in our FAQ’s.
When the order is ready to be delivered, carriers we work with will either contact you via SMS, email or by phone to let you know when your shipment will be delivered.
Security access: In case a door code is needed for the driver to enter your building, you must add it in your Shippii checkout in the designated field. If you leave the field empty and driver can't deliver your shipment, Shippii will not be able to refund you for the freight.
In case you have received damaged products or if a carrier has reported a loss, follow the guidelines for creating a claim.
Damage: Visible damages when the delivery takes place or when you pick the package up from a service point. These cases need to be reported to us at once.
If you notice a damage after delivery, please take pictures of the following: The outer package, the inside of the package where we it is clear to see how the products were packed, and a picture of each damaged product. We also need you to send us the package ID, which can be found on the label under the barcode. You need to report the damage to us within 4 days, or your claim may be rejected. We accept the claim via the online formular, which can be found on our website.
Lost: If your package has been confirmed lost by the carrier, please fill in the claim form as soon as possible.
Note!
We do everything we can to send you a confirmation on your claim within 5 business days. When we have all necessary information from you for the claim, we will send the claim forward to our carriers, but the refund to you will only be made if the carrier approves the claim. Please note this can take up to 3 months or more on some occasions, depending on the carrier.
During transport there could be extreme weather condition which may affect your products. However, Shippii can't be held responsible for this as it is the stores responsibility to pack the products which protects from rain, cold and heat.
In case products got a damage to the packaging but the product itself is intact- Shippii will not approve a refund.
Shippii will calculate the refund for freight based on the kilos you did not receive, to see if there will be a change in the transport price.
You will be able to use our calculator on our website www.shippii.com by placing the weight of your received goods and see the price for the same transport option.
We either make the refund back to the original payment method you used or make a transfer to your bank account via Wise.
Shippii reserves the right to take an administration fee on 10% of the total shipping cost on all cancelled orders that has been created and paid in Shippii but not sent. This could be you cancelling the order at the selected shop or the shop not able or refusing to deliver the ordered parcel(s) and/or pallet(s) to the Shippii pickup service.
Shippii will not be able to refund in case you want to cancel your transport, after it has been shipped. This is because Shippii is providing a service which is then considered used.
Shippii will return parcels to the sender at its own discretion or dispose of the parcel if Shippii or a contracted carrier is unable to deliver the parcel to the recipient (ex. if not picked up on time, provide security code etc.) for any reason.
Disposal or return of the package is at the customer's expense (including storage costs, fees, taxes and customs duties). Shippii will check the possibilities to resend the order to the customer, and depending on the reason it has been returned, the fee of the re-delivery will be paid by Shippii or customer.
Without prejudice to all other rights of Shippii, the customer shall hold Shippii harmless in regard to any costs, fines or expenses incurred in connection with such disposal, return or alternative delivery.
The customer is responsible for following all applicable customs regulations. The customer indemnifies Shippii from all claims and holds Shippii harmless in regard to any expenses and obligations that Shippii incurs in connection with the customs clearance of special goods and for all expenses or requirements with regard to consumption taxes or customs fees that result from the transport and delivery of special goods.
You can find more information on below links to the rules about transporting goods from Germany to:
Denmark: http://www.skat.dk/SKAT.aspx?oId=1648296&vId=0
Sweden: https://www.tullverket.se/sv/privat/handlapanatet.4.7df61c5915510cfe9e7104fe.html
Shippii treats special goods in the same way and under the same conditions as all other packages carried by Shippii.
Without prejudice to all other rights of Shippii, the customer shall hold Shippii harmless in regard to any costs, fines or expenses incurred in connection with such disposal, return or alternative delivery.
Shippii GmbH reserve the rights to store information about your order. This includes delivery information and contact information. Your delivery information along with your contact information is recorded for 5 years according to the General Data Protection Regulation (2016/679). Only necessary information is transmitted to the carrier, which will not be transferred to third parties.
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Shippii GmbH use Google Analytics which means that a statistics-systems collect information about how our visitors accessed Shippii and provide us with the information. As a user at www.shippii.com you are always welcome to contact us regarding any questions regarding the above written. All questions should be addressed to contact@shippii.com
